Shipping policy

Shipping times and costs vary across our products and will be listed on the respective product pages.  

If you have additional Shipping & Handling questions, please email us at info@shop-anaya.com.

Do you accept orders from outside the USA?

Yes, we offer WORLDWIDE shipping, but we DO NOT collect any custom or duty taxes on any international orders. Clients are solely responsible for all custom and duty taxes.

What are your shipping fees?

Standard shipping within the United States of America is always free but there are exceptions on Active and Lounge Wear.

Worldwide shipping is calculated AT CHECKOUT. AnAya is not responsible for the taxes and duties collected in customer's home country- customer is fully responsible. Keep in mind- the duties and taxes collected can add up to half the value of your purchase.

How long will it take to get my AnAya purchase?

Most pieces are READY TO SHIP, but please read the delivery time for each piece on the page. Our fabrics are meticulously handwoven and take time to produce. We have chosen an environmentally-conscious method of producing and growing our business by limiting excess inventory which can lead to wastage of precious resources.

In case there is a delay in production, you will be notified immediately. Upon placing your order, you will receive an order confirmation email. Thereafter, you will be notified by email once your order has been shipped out. We will also share a tracking number whereby you can keep track of your order.

What happens if I put in the wrong shipping address?

Contact us immediately (within 24 hours) upon receiving your order confirmation. Customer is responsible if we are not contacted within 24 hours of the order placement.