FREE SHIPPING in the USA (*some exclusions apply with Lounge/Active Wear)// WORLDWIDE SHIPPING AVAILABLE//Use Code: WELCOME10 for 10% off your First Purchase

FAQs

Helpful FAQs


What happens if my outfit does not fit me?

All of our garments come with a margin to tighten / loosen if needed. We offer sizes XS-XL for dresses and S-M-L for other garments. Our full length skirt lengths are all set at 42” and short length is set at 36” (each piece has a specific size chart as reference). Garments can be altered by you post purchase if need be. We encourage you to size up if you are debating between two sizes and always leave ample time for alterations in the event it is needed. There are no returns or exchanges of pieces.

What is your return / exchange policy?

Due to the nature of our pieces, all sales are FINAL. We do not accept any returns or exchanges and are not able to process a cancellation once the order is processed. Please use the specific size chart and choose the size best suited for you.

Do you design individual customized outfits?

We do not customize or alter our individual pieces or designs. At this time we are only taking custom orders (ie. change in neckline/sleeve style of our exclusive prints) for larger groups, ie. bridesmaid outfits.

Email us at info@shop-anaya.com for any queries you may have.

Do you accept orders from outside the USA?

Yes, we offer WORLDWIDE shipping, but we DO NOT collect any custom or duty taxes on any international orders. Clients are solely responsible for all custom and duty taxes.

What are your shipping fees?

Standard shipping within the United States of America is always free but there are exceptions on Active and Lounge Wear.

Worldwide shipping is calculated AT CHECKOUT. AnAya is not responsible for the taxes and duties collected in customer's home country- customer is fully responsible. Keep in mind- the duties and taxes collected can add up to half the value of your purchase.

Where are your pieces made?

All of our exclusive pieces are handmade with love in India.

Do you have a storefront?

We do not have a storefront location at this time. Do follow us on Instagram @shopanaya.usa for more details and updates. All purchases can be made on www.shop-anaya.com

How long will it take to get my AnAya purchase?

Most pieces are READY TO SHIP, but please read the delivery time for each piece on the page. Our fabrics are meticulously handwoven and take time to produce. We have chosen an environmentally-conscious method of producing and growing our business by limiting excess inventory which can lead to wastage of precious resources.

In case there is a delay in production, you will be notified immediately. Upon placing your order, you will receive an order confirmation email. Thereafter, you will be notified by email once your order has been shipped out. We will also share a tracking number whereby you can keep track of your order.

 

What happens if I put in the wrong shipping address?

Contact us immediately (within 24 hours) upon receiving your order confirmation. Customer is responsible if we are not contacted within 24 hours of the order placement.